Our ServiceNow Center of Excellence
A comprehensive approach to ServiceNow success through strategic pillars and operational excellence.
Strategy & Governance
Decision-making framework that defines how ServiceNow strategy, portfolio, and technical decisions are made and who has authority to make them.
Business Engagement
Manage activities between business groups, application development teams and the center of excellence to ensure alignment.
Training & Enablement
Drive and support training programs to help employees become proficient in ServiceNow and deliver effective applications.
Reusable Services
Develop and maintain modular service components that can be reused across multiple applications and business processes.
Architectural Design
Ensure applications align with ServiceNow architecture best practices and enterprise design standards.
Platform Administration
Management of environments, users, groups, software patches, versions, and release management processes.
Build Your ServiceNow Workforce
Digital Forge’s ServiceNow Apprentice-to-Expert program builds on ServiceNow’s RiseUp initiative to accelerate the growth of newly trained practitioners into high-performing professionals. We provide a cost-effective way to scale your team, giving you both contracting and hiring flexibility. To lower the risk of skill development, our apprentices receive continuous training and mentoring in parallel with client delivery. The result is a purpose-built ServiceNow workforce aligned with your roadmap and tailored to your exact needs, bringing leadership, discipline, and technical expertise to every engagement.
Application Expertise
Comprehensive lifecycle support across all ServiceNow application domains.
CMDB, ITAM, ITOM, ITSM
Single Source of Truth for Your Tech Estate
Configuration Management Database design and implementation
Full-Lifecycle Asset Control and Cost Transparency
IT Asset Management and lifecycle tracking
Proactive Ops with Real‑Time Visibility and Automation
IT Operations Management and monitoring
Faster Resolution and Predictable Service Delivery
Service desk, incident, problem, and change management
Trusted by Federal Agencies
Our proven track record speaks for itself.
Platform Center of Excellence
Standing up SSA’s ServiceNow Center of Excellence
SPM – Demand & Project Lifecycle
Bringing Structure to SSA’s Project Demand Management
ITOM – CMDB & Event Management
Building a Unified View of SSA’s Infrastructure
ITSM – Portal & Workflow Modernization
Transforming SSA’s Service Intake Experience